schedule

Civic Futures Summit / October 1st-2nd, 2019

 

Tues, Oct 1st / Workshops

Join us at the Palmer Center for five tracks of workshops covering design, emerging technologies, procurement, accessibility, and evidence-based government

8:30am / Registration & Networking

Design Track

Morning Session / 9:30am

Join the leaders of Austin’s Service Design Lab and New York City’s Service Design Studio for a workshop on the tools and tactics of user research, service design, and design thinking. Participants will receive an overview of these growing fields, experience practicing a range of methods, and tools and templates to bring back to work the next day.

Mari Nakano is Design Director for the Service Design Studio in the New York City Mayor's Office of Economic Opportunity, which seeks to make services more accessible, effective, and simple for all New Yorkers. She advises Design for Social Innovation program at the School for Visual Arts and previously served as the Design & Interaction Lead for UNICEF.

Chris Luedtke is the Service Design Practices Lead for the Service Design Lab in the City of Austin’s Office of Design & Delivery, where he works to improve services, processes, and policies for initiatives spanning permitting, police oversight, emergency medical services, homelessness, and public health.

Afternoon Session / 1:30pm

How do the practices of service design and design thinking work in the real world of delivering government services and creating better policies and programs? Specifically, how and why can collaborative practices and partnerships around stakeholder engagement, community outreach and solution-making improve outcomes, strengthen communities, and change policy for the future? Through the lens of several case studies, leaders from Austin’s Service Design Lab and New York City’s Service Design Studio will share design tools and methods in practice, and facilitate an conversation with attendees and patners about how design can impact and influence better connections between government and our residents.

Chris Luedtke is the Service Design Practices Lead for the Service Design Lab in the City of Austin’s Office of Design & Delivery, where he works to improve services, processes, and policies for initiatives spanning permitting, police oversight, emergency medical services, homelessness, and public health.

Mari Nakano is Design Director for the Service Design Studio in the New York City Mayor's Office of Economic Opportunity, which seeks to make services more accessible, effective, and simple for all New Yorkers. She advises Design for Social Innovation program at the School for Visual Arts and previously served as the Design & Interaction Lead for UNICEF.

Emerging Technology Track

Morning Session / 9:30am

How should we be thinking about new technologies involving Artificial Intelligence, Data Science, and Machine Learning, and what do we need to know as managers and practitioners to responsibly leverage these opportunities?

This session will provide an overview of the current state of these methods and technologies, with case studies of the successes (and missteps!) of governments at the state and local level. We’ll talk about the ways that these technologies can help governments scale their impact, while also getting into the details around the risks of bias, bad data, and algorithmic decision-making.

This session is designed for managers and practitioners working at governments and universities, including division managers, data analysts, and subject matter experts.

Kevin Wilson, PhD, is the Head of Data Science for The Policy Lab at Brown University, where he partners with state and local government agencies in Rhode Island and across the US. He previously served as Senior Data Scientist for The Lab @ DC for the state and local government of Washington, D.C., and Principal Data Scientist for the adaptive learning platform Knewton.

Afternoon Session / 1:30pm

Have you ever been locked into a specific vendor or technology contract, with no room to change based on results that didn’t meet your expectations? Or seen a product delivered that wasn’t actually usable for the people it was intended to serve? In this unique setting with only employees of governments and universities, we’ll share toolkits, guidance, and practices you can use to better scope, evaluate, and de-risk technology projects and make them more sustainable, adaptable, and human-centered.

Daniel Honker leads the Policy Lab in the City of Austin’s Office of Design & Delivery where he focuses on using technology to produce better and more equitable outcomes for people in Austin. He was previously Portfolio Manager for Austin’s Office of Innovation and helped Federal Government agencies improve performance, open government, and use data in decision making.

Andrew Do is a Service Designer with the City of Austin’s Service Design Lab, which works alongside staff in departments across the city to make Austin's services more accessible, reliable, and effective. and former Policy Analyst for the Brookfield Institute for Innovation + Entrepreneurship in Toronto.

Procurement Track

Morning Session / 9:30am

Have you ever been locked into a specific vendor or technology contract, with no room to change based on results that didn’t meet your expectations? Or seen a product delivered that wasn’t actually usable for the people it was intended to serve?

In this unique setting with only employees of governments and universities, we’ll share toolkits, guidance, and practices you can use to better scope, evaluate, and de-risk technology projects and make them more sustainable, adaptable, and human-centered.

Daniel Honker leads the Policy Lab in the City of Austin’s Office of Design & Delivery where he focuses on using technology to produce better and more equitable outcomes for people in Austin. He was previously Portfolio Manager for Austin’s Office of Innovation and helped Federal Government agencies improve performance, open government, and use data in decision making.

Andrew Do is a Service Designer with the City of Austin’s Service Design Lab, which works alongside staff in departments across the city to make Austin's services more accessible, reliable, and effective. and former Policy Analyst for the Brookfield Institute for Innovation + Entrepreneurship in Toronto.

Afternoon Session / 1:30pm

Before we can waste a lot of money on bad technology, someone has to agree to waste all that money. Join the founder of the federal government’s 10x investment program for a conversation about how we fund technology projects, and how we can avoid the pitfalls of huge procurements running late and over-budget. We’ll share real-world examples of governments building on the success of venture capital, by uncovering and elevating the most promising ideas from the federal workforce, then starting funding small and increasing their investment as ideas mature into a sustainable projects.

Lane Becker is the program manager of 10x, an incremental investment program of the Technology Transformation Service (TTS) in the U.S. General Services Administration. Previously, he served as Director of Products & Startups for Code for America, as a co-founder of leading customer support platform Get Satisfaction, and as a co-founder of one of the first agency dedicated to user experience design, Adaptive Path.

Accessibility Track

Morning Session / 9:30am

Do residents come in for the same processes over and over again? Do people come in missing paperwork that you know is necessary? Are you offering valuable services but are unable to attract interest and attention?

Writing for residents means moving away from language focused on departments and levels of your bureaucracy to language focused on the daily needs of the residents we serve. We’ll discuss how to organize content outside of your org chart, how to shape communications to be service-oriented, and how to write for accessibility across digital platforms and physical environments.

You’ll leave with methods and tools that will make it easier for you to write content that uses plain language and is accessible for everyone. Please bring a printed page of existing content or a rough draft that you would like to refine, as we’ll have time at the end of the workshop to incorporate what you learned into your draft.

Annie Szotkowski is a Content Strategist for the City of Austin’s Office of Design & Delivery, where she leads engagements with departments on writing resident-focuses content around community gardens, composting, and recycling. Previously, Annie led communications and community engagement as a public health educator to promote transportation programs and bicycle policy in Spokane, Washington.

Sarah Rigdon is a Content Strategist for the City of Austin’s Office of Design & Delivery, improving content for residents on alpha.austin.gov and streamlining processes for departments across including Austin Public Health and the Office of Police Oversight. Previously, she served on the Open NASA team and as a leader of Code for DC.

Afternoon Session / 1:30pm

What does it mean to be accessible? How do we ensure that the design and delivery of our services matches with the experience and reality of residents. Join members of Austin's Service Design Lab and Policy Lab for a discussion about the different dimensions of accessibility and how they impact residents’ experiences when entering into and receiving services. We’ll share tools and practices for identifying barriers in services and guidance on how to make services more accessible, impactful, and meaningful for residents through co-design.

Sarah Rodriguez is a Data & Systems Analyst with the City of Austin’s Office of Design & Delivery, where she works across city departments to improve programs through better processes around data management, analysis, and user-centered design.

Manlin Yao is a User Researcher at the City of Austin’s Service Design Lab, where she works to improve services, processes, and policies for initiatives spanning service access, homelessness, and public health.

Executive Track

Morning Session / 9:30am

It’s not uncommon to want government to be “evidence-based” but what does that actually mean in practice?

Join David Yokum, who’s led efforts at the federal, state, and local level to bring scientific research to policymaking on efforts spanning public works, early childhood education, public health, and public safety, including the world’s largest field study of police body-worn cameras. This session will speak to the social, political, and technical infrastructures that are necessary for evidence-based government to be successful, with case studies on how this works for elected officials, department directors, university researchers, and members of community organizations.

David Yokum, JD, PhD, leads The Policy Lab at Brown University, which is introducing a new model for academic research in state and local government. He was previously a founding member of the White House Social & Behavioral Sciences Team and director of The Lab @ DC, one of the first scientific labs within a local government.

Afternoon Session / 1:30pm

How should government leaders be thinking about new technologies involving Artificial Intelligence, Data Science, and Machine Learning, and what do we need to know to responsibly leverage these opportunities? This session will provide an overview of the current state of these methods and technologies, with case studies of the successes (and missteps!) of governments at the state and local level. We’ll talk about the ways that these technologies can help governments scale their impact, while also getting into the details around the risks of bias, bad data, and algorithmic decision-making.

This session is designed for department directors, executives, and elected officials.

Kevin Wilson, PhD, is the Head of Data Science for The Policy Lab at Brown University, where he partners with state and local government agencies in Rhode Island and across the US. He previously served as Senior Data Scientist for The Lab @ DC for the state and local government of Washington, D.C., and Principal Data Scientist for the adaptive learning platform Knewton.

4:00pm / Networking & Conversations

Wed, Oct 2nd / Mainstage Presentations

Our mainstage program and awards will be in the event space at Austin's New Central Library

12:15pm / Registration & Networking
1:30pm / Opening Remarks

Spencer Cronk

City Manager, City of Austin

Spencer is the City Manager of the City of Austin, where he leads day-to-day operations for more than 14,000 employees and a budget of $4 billion. Previously, he served as City Administrator for Minneapolis, Commissioner of the Minnesota Department of Administration, and executive director of organizational development for the Department of Small Business Services for New York City.

Martin Ritchey

Director of Homeland Security, Capital Area Conference of Governments

Martin is Director of Homeland Security for the Capital Area Conference of Governments (CAPCOG), overseeing public safety and emergency response in collaboration with state and local governments across Central Texas. He also serves as a volunteer firefighter and Commissioner for Caldwell County, where he was compelled to return to public service following the 2011 fires in Bastrop, Caldwell, and Travis counties.

1:40pm / Lead like an Ant: Stupid is Smart

Earl Crane

Former Director of Federal Cybersecurity Policy, White House National Security Council

Dr. Earl Crane is an expert in ants, emergent systems, and institutional governance, with a deep understanding of how organizations can design themselves to scale in increasingly complex environments. He teaches cybersecurity to executives and masters students at Carnegie Mellon University, and formerly served as Director for Federal Cybersecurity Policy for the White House National Security Council under President Obama and Director of Cybersecurity Strategy for the US Department of Homeland Security.

2:20pm / Panel: What Do Governments Need to Know About Artificial Intelligence, Automation, and the Future of Work?

Jen Sukis

Adjunct Professor, University of Texas

Jen works at the intersection of user-centered design and artificial intelligence, leading the creative team for IBM Watson and teaching Advanced Design for AI at UT’s Center for Integrated Design, enabling strategists, designers, and engineers to use cognitive tools to create transformative AI experiences.

Hector Aguilar

Dean of Continuing Education, Austin Community College

Hector leads ACC's work with companies, governments, and community organizations across Central Texas to develop partnerships for continuing education and job placement, with programs spanning IT, business, trades, and healthcare, supporting the region for the modern era.

Chris Shorter

Assistant City Manager, City of Austin

Chris is Assistant City Manager for the City of Austin's Strategic Outcome Areas around Health, Environment, Culture, and Lifelong Learning. Previously, he served as Director of Public Works for the District of Columbia and in positions across DC's Departments of Health, Education, and Youth Rehabilitation Services.

Ben Guhin (moderator)

Head of Design & Technology Policy, City of Austin

Ben has led Austin's efforts to build capacity for design and technology among city employees, co-founding the Office of Design & Delivery. He previously served as User Experience Lead for the U.S. Consumer Financial Protection Bureau (CFPB), building one of the largest in-house design and technology teams in the federal government.

3:20pm / What's Beyond Evidence-Based Government?

David Yokum

Director, The Policy Lab

David leads The Policy Lab at Brown University, which is introducing a new model for academic research in state and local government. He was previously a founding member of the White House Social & Behavioral Sciences Team and director of The Lab @ DC, one of the first scientific labs within a local government.

3:45pm / On Laws, Vendors, and Municipal Purpose: How to Pilot New Technologies

Elaine Nicholson

Assistant City Attorney, City of Austin

Elaine Nicholson is an Assistant City Attorney at the City of Austin. Her specific areas of focus include risk, privacy, cybersecurity, technology law, data rights, and smart cities. She serves as legal advisor to a number of governance and advisory boards across the City, developing policy and procedure to mitigate risk and guide adoption of technology.

Marni Wilhite

Head of Digital Transformation, City of Austin

Marni leads Austin's capacity for service design, content strategy, and agile software development, now seen as a model for other cities in the US and internationally. Previously, she served as Director of Product at Demand Media, leading product and development teams over analytics, insights, and content distribution platforms with over 100M daily users.

4:05pm / Ethical OS: How Can We Approach the Ethics of Emerging Technologies?

Lane Becker

Research Associate, Governance Futures Lab

Lane Becker works with the Governance Futures Lab at the Institute for the Future, which brings together futures thinkers, technologists, philanthropists, designers, policymakers, and social innovators to re-imagine government for the 21st century.

4:45pm / Reception and tour of Austin's New Central Library

Roosevelt Weeks

Director, Austin Public Library

Roosevelt Weeks is the Director of the Austin Public Library, overseeing a system of 23 branches that reaches into the community to help people make positive changes in their lives. He previously worked in the technology sector and has served as CTO and Deputy Director for Library Administration at the City of Houston.

Wed, Oct 2nd, Evening / The Civic Futures Awards

The Civic Futures Awards is recognizing folks who are shaping the future we want to create across state and local government. This part of the program is free and open to the public. Learn more

5:00pm / Refreshments and conversations
6:00pm / Opening Remarks

Steve Adler

Mayor, City of Austin

Steve Adler is Mayor of the City of Austin, focusing on issues of affordability and mobility. Over the past 20 years he's worked with and chaired many of Austin’s largest civic and non-profit boards, including Breakthrough Austin, Ballet Austin, The Texas Tribune, Girls Empowerment Network, and the Anti-Defamation League.

6:15pm - 8:00pm / Civic Futures Awards

Rich Reddick, MC

Associate Dean for Equity, Community Engagement, and Outreach, UT College of Education

Rich is an Associate Professor in Educational Leadership and Policy at the University of Texas at Austin and a Visiting Associate Professor at the Harvard Graduate School of Education. He served as the Education Working Group co-chair of the Mayor's Task Force on Institutional Racism and Structural Inequity (IRSI), and is a former champion of Jeopardy! and Wheel of Fortune.

8:15pm - 9:00pm / Reception

Continue to celebrate with friends and family! Refreshments and cash bar provided

share your thoughts

if you attended the summit (and even if you weren't able to make it), we'd love to get your feedback on how we can improve for future events!